Comments

Reliant Energy

Dr. Crawford opened my perspective toward things that I already knew and things that I did not know about effective customer service. From this discussion with Dr. Crawford, I now have a better understanding toward effectively handling a difficult customer, as well as handling my own reactions. Through the discussion I was able to see my strengths and weaknesses and how I can strengthen both. ~ (Mark Rachaner)

Workshop was very informative, loved how Dr. Crawford made the class fun and yet informative. A lot of useful information. Would love to have him back for future training. Information laid out nicely and easy to adapt and learn. ~ (Raul Juarez)

This was a great experience. Learning to deal with difficult people not only will help me in my professional life but also in my personal life. ~ (Mario R. Cabrera)

The course was great. I learned new ways of approaching people with a "win-win" attitude. The course subject was not new but Dr. Crawford had some fresh ideas on how to deal with difficult people. I especially like his concept on how our beliefs shape our expectations. ~ (Anonymous)

This class was a very good class due to the fact that we dealt with difficult customers and how to handle them. I have learned a great deal especially learned how to understand why the customer could be upset or frustrated and afraid of and how to choose my reaction to it, etc., etc., great training. ~ (Iris Kenney)

I felt the DISCUSSION to be very enlightening. I've learned a lot of new, resourceful information that will be of great assistance in my new career. Bill is a great speaker, and very energetic, he made the time enjoyable and fun. ~ (Nicole Murray)

I really enjoyed this class! Bill was full of energy and was very effective in helping us to understand how to apply these techniques in our everyday life. I will definitely recommend him to other organizations. ~ (Tanya Bryan)

I really did enjoy the class. It was very informative and very comical. Besides being a better representative for the company I work for, the information you taught us will help me to be a better person with coworkers and life beyond work. ~ (Sulema Gonzalez)

I thought it was an excellent class that provided me with a lot of new ideas and techniques to assist me in resolving the concerns of "difficult" customers, successfully. I appreciate Bill's honesty and way at presenting the material. ~ (Eric Ivory)

It was a very interesting workshop. You are a great speaker and got my attention all the time. Thanks! ~ (Emma Sustarta)

Thank you, Bill, you were very helpful. I love your energy! You were very focused and very helpful. ~ (Cindy Russell)

The seminar was well presented - excellent. Very helpful to communicate better w/ customers. ~ (Jose A. Fuentes)

I will take the information provided in this course and will use it daily in my professional and personal life. ~ (Nikki Marbley)

Excellent!!! I feel that I have learned a lot. I also love the idea of going for excellence instead of perfection and changing to a purposeful way in my life. Thank you. ~ (Shannette Anderson)

Great course. Presenter leads by example. He doesn't just teach, his attitude and behavior motivates and makes you learn and listen to the presentation. Please, Dr. Crawford, find a way to translate your books into Spanish that would be a great gift to my mother. Thanks for the session, it's awesome. ~ (Miguel Lucero)

Very good. Simple but clear and good information has been given to help this training course. Good tools that encourage learning and dealing with the daily life's things. ~ (Gladys Liliana Wood)

First of all I enjoyed the presentation because Bill kept the audience going. Questions were made and asked, always responded in a positive manner and I would recommend this speaker to any other organization. ~ (Alfredo Celi)

Bill, there is always something to learn and I certainly have AND I enjoyed your training class. Talk about ''ENERGY."! ~ (Linora Rivera-Howard)

This is an excellent seminar and Bill is a wonderful speaker and maybe Reliant should purchase his book "All Stressed Up & Nowhere To Go" so that when an employee feels that he or she's in a rut, they can refresh their thinking habits. ~ (Linda Rodriguez)

I have learned some insight and wisdom. Bill touched issues that will help me in various areas of my life. ~ (Nora Reyna)

I have attended several stress/difficult seminars. This was by far the best I have ever had. Info was great, flow of class and materials went great. Bill was excellent. I can see where his classes should be thought on wide scale. ~ (Gina K. Hilley)

I really enjoyed the session. I will be applying this in my day to day activities. My favorite part 'you don't always have to agree to understand'. ~ (Sheila Lebari)

Fun, interactive and very informative. Bill's energy is extremely refreshing. ~ (Kara St. Cyr)

This was great! A great reminder and class that helped us to understand the customer. Would love to have classes on change, motivation, time management. ~ (Elizabeth Cerda)

This was a very informative class. I feel everyone can learn something to enrich everyone's personal and professional life. It was great. Thank you! ~ (Ginger Allman)

The class was great. Bill is a wonderful speaker. He said a lot of things that I was aware of but put them in a way that I could apply them. ~ (Shanka L. Hall)

I found the presentation very informative and useful for my work environment and also for my personal. Thanks for the information, it was great. By the way it was a great slide show as well. ~ (LaVeishia Hicks)

This class was very helpful not only to my work performance but to everyday life. Thanks for coming. ~ (Donnielle Smither)

I enjoyed your seminar. It was informative and enthusiastic. Your technique is smooth and attention getting. ~ (Sakia Love)

Very positive and refreshing. I enjoyed every minute. Very interesting and educational. ~ (Stella S. Benjamin)

Bill, thanks! This was a wonderful course not only will it help enhance us as professionals but also personally. I stated that because it will allow us to be better at our jobs (clear thinking - stress free, etc.)... I would encourage RELIANT to invite you back for additional classes. Your class was great. ~ (Tangeaul Smith)

Bill has shared "life changing" information which can be applied to our professional and personal lives. His delivery was excellent and I am hopeful he will come back and train other areas which can benefit us. ~ (Patricia Fudge)

Well, after attending several of these workshops over the years, I didn't think I would come away with something I hadn't already heard. I was wrong! I found this very entertaining as well as informative. ~ (Sherry Scheck)

I feel that you were a dynamic speaker with a lot of energy. ~ (Dimitri Pierce)

I was very impressed with the material presented. It was thought provoking. The material also reminded you of the traps you could be caught in and how to create a win-win situation. ~ (Beverly Crowder)

Very educational and enlightening. I would highly recommend this course to everybody. ~ (Larry Spriggs)