I really enjoyed your workshop. Are you kin to Steve Martin? You have some of his mannerisms. "You wild and crazy guy"! (Pam Young)

The workshop was excellent in reference to handling difficult or crisis callers. It allowed me to know of a way to maintain the situation and to get to the problem quickly. I enjoyed the class. (Ruth Ann Davids)

I feel that the workshop was informative on how to communicate better with people who are hostile and disagreeable. This will help dealing with both callers, Balkans and my officers. (Katherine E. Kirbo)

911 is so stressful; it really takes its toll on dispatchers. They need tools to help them feel powerful and in control. Dr. Crawford's models will be easy to remember and easy to use. (Peggy Eason)

Very fun and informative! Great job! Difficult people are hard to deal with. Dr. Crawford taught us how to change the situations and attitudes, theirs and ours. (Laura Estrada)

Best class I've been to in a very long time! Informative - interesting - not boring - cool music. Could sit through class again! (Emma L. Morin)

Very informative on ideas of how to handle suicide calls. Liked clever sense of humor, easily stayed awake, unlike some seminars. Models very informative and feel they will be helpful to me in performing my job. (Pam Ashcroft)

Really enjoyed the course. It was interesting from the time we arrived until it was over!! SUPER! (Bobbie Holbrooks)

Course was interesting. Instructor was excellent. He encouraged a lot of participation. I really liked that he never used the podium. I would like for more of Bill's classes offered in this area. (Luvinia Kautz)

I really enjoyed this class. The course not only helped me at work but I will be able to use this in my all day life. I will live on purpose now. (Margaret D. Golightly)

This workshop was very good in that it made me aware of ways that I need to work on improving my duties as a dispatcher. (JoAnn Reeves)

Was very knowledgeable and you made it very enjoyable. A lot of the topics I feel can be applied in everyday personal life, not just for work. (Beverly Akin)

Very good class. As a person training to become a dispatcher, most of what I learned today will be very helpful. (Pennie Poole)

Good use of humor for gaining and retaining attention. (Cindy Al-Zeyadi)

Have loved the whole workshop. Learned a lot I can pass along to our 40 volunteers. Loved your exuberance! (Phyllis N. Peek)

I really enjoyed your workshop. You have an amazing grasp of the material - your humor really helped keep my level of interest up. Good work. Thanks! (Wayne Chester)

You have made my day! You are very informative, interesting and keep everyone's attention. You're Cool! (Helen Drennan)

I really enjoyed the seminar. I have been to numerous seminars and yours is by far the best. I will always remember the lesson of the "fist" and LEAP. (Jason Harper)

Great class! The "Lesson of the Fist" was a real eye-opener for me. I plan to use that image while working with difficult people. (Lesa Hanssen)

I liked the balance of learning what my reactions to others cause and the way you taught us to try to use "LEAPS" to help us change our reactions. I also like your sense of humor and energy. (Pam Camarata)

I really enjoyed this course. Please don't change the way you teach it. You made it more interesting. Thank you! (Paula Leal)

You're great. Great seminar. Really know how to reach people. I'm motivated and wish there was more. (Marcella Williams)

I very much enjoyed the workshop today. I saw every topic you explained as great separate topics. Then, on your last discussion, you tied in all together. I was amazed at how it all tied together. (Cedlia Portwood)

The workshop was a great experience. I learned a lot and had much fun doing so. It takes a person like yourself to teach this type of class. (Sal Rangel)

This workshop helped me with some of the strange calls we get at the sheriff's office. You made it easy and fun for a difficult job that this can be. (Lela J. Henson)

The presentation was excellent. Dr. Crawford was enthusiastic and was able to keep the attention of all attendees. Very informative and helpful to apply to situations in all walks of life. Thank you! (Gail Otte)

I really liked the idea of brainstorming with people other than our group. Your sense of humor really helped keep it from getting boring. Having handouts so we don't have to take a zillion notes was good. (Chris Whitworth)

Enjoyed your class very much. I was never bored or tired of listening. Exceptional presentation! Thank you! (Sherry Ely)

Bill, I really enjoyed the way you formatted the class. I also commend your enthusiasm on the topic. Cultural diversity is a very important issue in all aspects of our lives. (Roseanne Wisener)

I liked the course content and discussions that came about. Directly effects police/fire/ambulance personnel. Nice, relaxed atmosphere. (Kayanne Lambright)

I have enjoyed Dr. Crawford's presentation and will be able to apply information received in everyday life, not just my occupation. (Loretta Weichert)

The course content was very good. Learned a lot about myself, i.e., awareness of old habits, beliefs, etc., serenity, and mistakes. (Vicki Brodbeck)

Very informative. Makes you stop and think about the many differences there are between people and cultures. (Candy King)

Thoroughly enjoyed the presentation. I learned ways to look at my reactions that I had not thought of before and learned how to react to people and situations in a way that benefits everyone involved. (Kathy Donovan)

Great! You have so much energy and enthusiasm. Very contagious. Great thoughts and ideas to live by, professionally and personally. Thank you! Regional planning - great hospitality - excellent facilities. (Beth Ann Broughton)

I really enjoyed this seminar! I have gained some knowledge and tools to help me accomplish my goal of how to better deal with difficult callers. Dr. Crawford's presentation was try an enjoyable experience and very informative. I would like to see him back for additional seminars. (Donna Holden)

This was a great class that everyone who is in the law enforcement profession could learn a lot from. One of the best instructors I have seen in a long time. (Jeff James)

I liked the fact that you advised us you didn't know what it felt like to be in our position. I am one of those dispatchers that is hotheaded and rolls her eyes and my voice is very bold. Comes off very strong. You've helped me to listen before assuming. Thanks. (Nancy Lee Chapa)

Really enjoyed the method you used. You made the workshop very interesting. Your mottos were a great help, also the folder you provided will be something we can go back to in the future. Again, great workshop. Job well done. (Alicia Pena)

Great job! The models, drawings, and demonstrations really made the difference. (Ginger Boren)

Great presenter! I enjoyed the topics and the reminders of how I should do my job and why I continue to stay in my career. We are all responsible for our beliefs, actions and should take responsibility for our lives. (Sheri van der Zander)

I have seen the material presented before! But this time it really sunk in and it was the way you presented the material, your energy and plain common sense approach to explaining the material was simple and I enjoyed the seminar and the music. (Amy L. Bergstrom)

People like you make my job(s) so much easier. As an instructor myself, I see a lot of myself as an instructor in you. If I am reaching my students in the same manner in which you are reaching me, then I feel very good about myself as an instructor. Thanks! (Frances Fisher)

The class was very good. Looking forward to trying to use the information and knowledge back at work. 'OUTSTANDING' THANKS. (Charles Gholar)

You gave me a lot of new ideas to take back, not only professionally, but personally. You are a very interesting and entertaining speaker. I've learned a lot about myself and my coworkers. (Sandra K Mata)

This has been a great class. I have heard wonderful comments throughout the day. This is something we all need but has been very informative for dispatchers. (Shelly Cantrell)

The course was presented in a very jolly atmosphere which made the subject easier to understand. The comments and solutions were easy to apply to every day life. The class was a lot of fun. (Regina Roberson)

The course was very valuable. This was the only course that I have been to while working for the Police Dept. that I can take away information and be able to use it in both my job and my personal and home life. Instructor was very informative and interesting. (Cynthia Pope)

Very informative - a lot of fun - kept my attention - great class! (Rene Bunch)

Excellent course - very informative. Excellent job of keeping it interesting and fun! (Carla Burress)

The course was informative and very entertaining. You have a way of making us feel appreciated and valued not only as people but at our jobs. This doesn't happen very often. (Michelle Clark)

The class was great. Words cannot express how much this class helped me not only with my job but also with my teenage Sunday school class. Thanks again! (Ron Owens)

Very entertaining. Brought to light many items that are common sense and should be in the forefront of our minds but sometimes slip through the cracks. (Bill Mullins)

You remind me of Steve Martin! Informative, yet entertaining. (Bonnie Johnson)

I really enjoyed your style and if I could, would love to have you as a counselor. You are easy to understand and really seem that you would make life a lot easier. (Chandra Fourmentin)

I really did enjoy your seminar. I have been to several and this has to have been one of the best. (Tonya Frazier)

Really great class, was not what I expected - BETTER! Great ideas on how to handle difficult callers and good information on suicidal callers. (Janet Jackson)

Your seminar was very energetic, informative and presented very clearly. I believe I can now relate better to the public, offer more assistance and how to have more patience. Thanks! (Cathy Grassman)

You were wonderful! I haven't been to a class that was as interesting, informational and well done. You even kept me awake and paying attention. Thank you! (Michelle Gaydos)

I have enjoyed this class and learned many things to apply to my life. I also believe I'm coming away a better person and dispatcher. Thank you very, very much. (Sandra Webb)

Thank you for your insightful class. This is especially helpful to myself as I know it would be to many others. (Tony Ramski)

Enjoyed the class very much. Found the information presented very helpful with stressful calls and situations and even every day life. (Deedra M. Page)

Very energetic, full of enthusiasm. Enjoyed all lectures. Look forward to applying all approaches. Thanks! (Shannon Tuttoilmondo)

Enjoyed your lecture - thank you! For 911 dispatching, we are responsible to not react to caller's attitude through our training - people expect us to handle emergency situations, that is our job. (Cecelia Noll)

Bill is an excellent speaker. He keeps us all awake and involves us in his teaching. I hope he will come back and present another topic very soon. (Mollie M. Miller)

Excellent, exciting, high energy presenter. He is interested in ensuring the participant understands and has learned material. (Deborah Lane)

Thanks for giving us this day. I enjoyed the opportunity to learn other ways to deal with work and others in my life. (Nancy C. Kennedy)

Very upbeat, informative seminar. You won me over when you said you didn't spell very well. But with your command of speech, you don't need to spell it out. It was nice to see that what I finally learned to do is close to what you were presenting to us. You have the ability to make us really look at ourselves. Thank you Bill for the class. (Judy O. Howard)

I enjoyed the seminar, diagrams and your humor. Great job! (Velma Guadiana)

I enjoyed this seminar very much. Some of the information will aid me in being a better dispatcher, the other information will help me be a better person. (Debbi Carlton)

I really enjoyed the seminar. Something really important that I learned I know that we are in control of our emotions, no one else causes us to feel a certain way. (Kevin Hall)

Dr. Crawford's training is excellent. Taking power and control over our own lives is something we all struggle to do. The information provided us a very complete picture of the issues and the process to attach (or practice) it. The course is very much worthwhile for anyone. (Greg Grigg)

I thought this a very positive and valuable presentation. The instructor was very entertaining. (Karen MacDonald)

I think the class was great. It not only helps you deal w/ problems at work but also with everyday situations. (Kelly Castillo)

Bill is a very interesting motivational speaker and instructor. I enjoyed the class very much and learned a lot of things to take with me in my job and life. I would like to see him come back at anytime. (Wesley Hicks)

I enjoyed the class a lot. It gave me information to work with that I will be able to apply to daily living. (Tonya Grimes)

Loved this class. First time I actually learned something in a stress management class. (Carolyn Tanner)

Thank you for coming back. Once again it was very informative and enjoyable. Great lessons for life. (Shelly Cantrell)

Very interesting and helpful information for handling people, whether in the work place or the calls we take. (Betty Davis)

Dr. Crawford is an excellent instructor. The information he gave us is very helpful to me and will be good when applied to my life. (Linda Brown)