"This is a very helpful presentation for us ... not only for the patient's satisfaction but for our own self. It helps us to realize that we have a purpose and to be positive in a stressful situation." - Ruby Friginal, HCA

"Excellent!! More practical, easy to understand , fun and absolutely REAL!" - Luisa Jumalon, HCA

"Excellent presentation. Valuable coping mechanisms and tools to improve yourself. I can see a need as having this program to be the tools to drive our customer service program." - Paula Reed, HCA

"It is very interesting and educable presentation. I heard so many new things to how to improve my nursing career. It is really worthwhile. Thank you for giving me an excellent opportunity to attending this presentation." - Suja George, HCA

"I think your presentation was excellent. I like your material. I'm interested in becoming a better person, however, I have a very busy schedule. I wish I had more time in life to perfect myself." - Chris Kase, HCA

"Excellent!" - Karen Moon, HCA

"Very interesting and thought provoking." - Cindy Montera, HCA

"I enjoyed the presentation. Let's do it again." - Melinda Morrow, HCA

"The presentation has been meaninful. This will certainly help in my daily personal and professional life." - Albertha Senior, HCA

"God Bless! This should be an annual presentation at Columbia/West Houston Medical Center." - Gloria Mann, HCA

"Good job. Keep it up. Very impressive. 100%!" - Marjorie Mcmillon, HCA

"This presentation is very useful and excellent in handling patients who are difficult. I learned a lot from this presentation which was very useful in my field of interest." - Albert Oncog, HCA

"This presentation has been helpful for me for dealing with difficult people in my work place and I'll apply what I've lerned with our customers." - Catherine Trainor, HCA

"Extremely informative and will help me in my daily life. I appreciate this, and I needed to "re-boot" my attitude toward everything. Thank you." - Kim Birch, HCA

"The presentation is very beneficial and interesting." - Duc Le, HCA

"You were great. Thanks Bill! You're great HR for West Houston Medical Center." - Hannah Kumakeh, HCA

"This presentation has been so valuable and quite educational. It enlightens me more on human relationships. Thanks, Bill for all the ideas and solutions!" - Wilmore Ola, HCA

"Thank you for all the inputs, the tricks to keep focus on patient's satisfaction at the same time not overloading myself with all the stress in dealing with it." - Virginia Rodil, HCA

"The presentation helped me be more aware of who I really am and how I dealt with people/person and situations." - Evelyn Gonzales, HCA

"This presentation is very worthwhile attending because of the multi-faceted knowledge and information Bill shared with us." - Fe Valen, HCA

"You are great! I learned a lot on your topics. Hope to see you in the future. It's really valuable in dealing with our daily life." - Mary Ann Custouio, HCA