Dr. Crawford opened my perspective toward things that I already knew and things that I did not know about effective customer service. From this discussion with Dr. Crawford, I now have a better understanding toward effectively handling a difficult customer, as well as handling my own reactions. Through the discussion I was able to see my strengths and weaknesses and how I can strengthen both. (Mark Rachaner)

Workshop was very informative, loved how Dr. Crawford made the class fun and yet informative. A lot of useful information. Would love to have him back for future training. Information laid out nicely and easy to adapt and learn. (Raul Juarez)

This was a great experience. Learning to deal with difficult people not only will help me in my professional life but also in my personal life. (Mario R. Cabrera)

The course was great. I learned new ways of approaching people with a "win-win" attitude. The course subject was not new but Dr. Crawford had some fresh ideas on how to deal with difficult people. I especially like his concept on how our beliefs shape our expectations. (No name given)

This class was a very good class due to the fact that we dealt with difficult customers and how to handle them. I have learned a great deal especially learned how to understand why the customer could be upset or frustrated and afraid of and how to choose my reaction to it, etc., etc., great training. (Iris Kenney)

I felt the DISCUSSION to be very enlightening. I've learned a lot of new, resourceful information that will be of great assistance in my new career. Bill is a great speaker, and very energetic, he made the time enjoyable and fun. (Nicole Murray)

I really enjoyed this class! Bill was full of energy and was very effective in helping us to understand how to apply these techniques in our everyday life. I will definitely recommend him to other organizations. (Tanya Bryan)

I really did enjoy the class. It was very informative and very comical. Besides being a better representative for the company I work for, the information you taught us will help me to be a better person with coworkers and life beyond work. (Sulema Gonzalez)

I thought it was an excellent class that provided me with a lot of new ideas and techniques to assist me in resolving the concerns of "difficult" customers, successfully. I appreciate Bill's honesty and way at presenting the material. (Eric Ivory)

It was a very interesting workshop. You are a great speaker and got my attention all the time. Thanks! (Emma Sustarta)

Thank you, Bill, you were very helpful. I love your energy! You were very focused and very helpful. (Cindy Russell)

The seminar was well presented - excellent. Very helpful to communicate better w/ customers. (Jose A. Fuentes)

I will take the information provided in this course and will use it daily in my professional and personal life. (Nikki Marbley)

Excellent!!! I feel that I have learned a lot. I also love the idea of going for excellence instead of perfection and changing to a purposeful way in my life. Thank you. (Shannette Anderson)

Great course. Presenter leads by example. He doesn't just teach, his attitude and behavior motivates and makes you learn and listen to the presentation. Please, Dr. Crawford, find a way to translate your books into Spanish that would be a great gift to my mother. Thanks for the session, it's awesome. (Miguel Lucero)

Very good. Simple but clear and good information has been given to help this training course. Good tools that encourage learning and dealing with the daily life's things. (Gladys Liliana Wood)

First of all I enjoyed the presentation because Bill kept the audience going. Questions were made and asked, always responded in a positive manner and I would recommend this speaker to any other organization. (Alfredo Celi)

Bill, there is always something to learn and I certainly have AND I enjoyed your training class. Talk about ''ENERGY."! (Linora Rivera-Howard)

This is an excellent seminar and Bill is a wonderful speaker and maybe Reliant should purchase his book "All Stressed Up & Nowhere To Go" so that when an employee feels that he or she's in a rut, they can refresh their thinking habits. (Linda Rodriguez)

I have learned some insight and wisdom. Bill touched issues that will help me in various areas of my life. (Nora Reyna)

I have attended several stress/difficult seminars. This was by far the best I have ever had. Info was great, flow of class and materials went great. Bill was excellent. I can see where his classes should be thought on wide scale. (Gina K. Hilley)

I really enjoyed the session. I will be applying this in my day to day activities. My favorite part "you don't always have to agree to understand." (Sheila Lebari)

Fun, interactive and very informative. Bill's energy is extremely refreshing. (Kara St. Cyr)

This was great! A great reminder and class that helped us to understand the customer. Would love to have classes on change, motivation, time management. (Elizabeth Cerda)

This was a very informative class. I feel everyone can learn something to enrich everyone's personal and professional life. It was great. Thank you! (Ginger Allman)

The class was great. Bill is a wonderful speaker. He said a lot of things that I was aware of but put them in a way that I could apply them. (Shanka L. Hall)

I found the presentation very informative and useful for my work environment and also for my personal. Thanks for the information, it was great. By the way it was a great slide show as well. (LaVeishia Hicks)

This class was very helpful not only to my work performance but to everyday life. Thanks for coming. (Donnielle Smither)

I enjoyed your seminar. It was informative and enthusiastic. Your technique is smooth and attention getting. (Sakia Love)

Very positive and refreshing. I enjoyed every minute. Very interesting and educational. (Stella S. Benjamin)

Bill, thanks! This was a wonderful course not only will it help enhance us as professionals but also personally. I stated that because it will allow us to be better at our jobs (clear thinking - stress free, etc.)... I would encourage RELIANT to invite you back for additional classes. Your class was great. (Tangeaul Smith)

Bill has shared "life changing" information which can be applied to our professional and personal lives. His delivery was excellent and I am hopeful he will come back and train other areas which can benefit us. (Patricia Fudge)

Well, after attending several of these workshops over the years, I didn't think I would come away with something I hadn't already heard. I was wrong! I found this very entertaining as well as informative. (Sherry Scheck)

I feel that you were a dynamic speaker with a lot of energy. (Dimitri Pierce)

I was very impressed with the material presented. It was thought provoking. The material also reminded you of the traps you could be caught in and how to create a win-win situation. (Beverly Crowder)

Very educational and enlightening. I would highly recommend this course to everybody. (Larry Spriggs)