"This presentation is very useful and excellent in handling patients who are difficult. I learned a lot from this presentation which was very useful in my field of interest." - Albert Oncog, West Houston Medical Center

"The presentation has been meaningful. This will certainly help in my daily personal and professional life." - Albertha Senior, West Houston Medical Center

"It is a very good presentation. I was alert all the time because you keep it very interesting." - Ana Moss, West Houston Medical Center

"You are an excellent speaker. I learned a lot of things on how to handle difficult person." - Angelina Chavez, West Houston Medical Center

"Lots of real information than can be used and applied to daily patient care. Excellent speaker, kept the audience involved." - Carol Pierce, West Houston Medical Center

"This presentation has been helpful for me for dealing with difficult people in my work place and I'll apply what I've learned with our customers." - Catherine Trainor, West Houston Medical Center

"Worthwhile/uplifting, fresh" - Charlotte Durdem, West Houston Medical Center

"I learned a lot of things from the presentation about how to handle difficult people. Dr. Bill's excellent, nice and funny!" - Cheay Laurea, West Houston Medical Center

"I think your presentation was excellent. I like your material; I'm interested in becoming a better person. However, I have a very busy schedule. I wish I had more time in life to perfect myself." - Chris Kase, West Houston Medical Center

"Very interesting and thought provoking." - Cindy Montera, West Houston Medical Center

"You've been a very great speaker. You've made my purpose in my daily work life more clearer." - Claire Sabio, West Houston Medical Center

"I thought it was very interesting and useful and valuable!!!" - Elaine Koons, West Houston Medical Center

"It helped me be more aware of who I really am and how I dealt with people and situations." - Evelyn Gonzales, West Houston Medical Center

"This presentation was very worth while because of the multi-faceted knowledge and information Bill shared with us." - Fe Valen, West Houston Medical Center

"Very helpful with my everyday dealing with customers, esp. difficult customers." - Gloria M., West Houston Medical Center

"God Bless! This should be an annual presentation at Columbia/WHMC" - Gloria Mann, West Houston Medical Center

"You were great, thanks Bill!! He's great HR for WHMC" - Hannah Kumakeh, West Houston Medical Center

"Bill was entertaining, energetic and motivating." - Jackie, West Houston Medical Center

"Excellent" - Karen Moon, West Houston Medical Center

"Extremely informative and will help me in my daily life. I appreciate this and I needed to "re-boot" my attitude toward everything. Thank you" - Kim Birch, West Houston Medical Center

"Thanks for your help. I enjoyed your presentation. Is really uplifting, I hope to see you again." - Linda Ganiyu, West Houston Medical Center

"Thank you for sharing your knowledge with us. You are doing a great job! See you next time." - Linus Gomez, West Houston Medical Center

"Excellent!! More practical easy to understand - fun and absolutely REAL!" - Luisa Jumalon, West Houston Medical Center

"Very simple. Very informative, easy to implement because I can apply it to my personal life." - Maria Vergara, West Houston Medical Center

"He is one of the best speakers I have ever listened to. Keep up the good job. You made my day." - Marian Sesay, West Houston Medical Center

"Good job. Keep it up. Very impressive. 100%" - Marjorie Mcmillon, West Houston Medical Center

"You are great! I learned a lot on your topics. Hope to see you in the future. It's really valuable in dealing with our daily life." - Mary Ann Custovio, West Houston Medical Center

"Best presentation I have ever attended! This will be useful in my life and dealing with difficult people." - Mary Joseph, West Houston Medical Center

"I enjoyed the presentation - let's do it again!" - Melinda Morrow, West Houston Medical Center

"I thought the presentation was very valuable. I think it should be mandatory that all employees attend. The only thing I foresee is it is so easy to slide back into the old ways and to keep reinforcing our purpose acts. Thanks!" - Meredith Clardy, West Houston Medical Center

"This presentation gives us professional ways to deal with other people." - Nelda Bullostes, West Houston Medical Center

"This presentation has taught me how to respond to customers problems to save time and make them happy. Also help me to deal with life problems in general" - No Name Given, West Houston Medical Center

"Recommend him. Uses real life situations to illustrate his teachings. Good job!" - Pat, West Houston Medical Center

"Excellent presentation. Valuable coping mechanisms and tools to improve yourself. I can see a need by having this program to be the tools to drive our customer service program." - Paula Reed, West Houston Medical Center

"He shows us not just how to be professional and courteous etc. but he encourages us to make it a way of life, which is more applicable in life (at work or home). Thanks" - Rebecca Kim, West Houston Medical Center

"This is a very helpful presentation for us not only for the patient's satisfaction but for our own self. It helps us to realize that we have a purpose and to be positive in a stressful situation." - Rubyann Friginal, West Houston Medical Center

"You did a great job!! Very informative and make our life easier, of course our job. God bless" - Sheilla Tebio, West Houston Medical Center

"We'll need this next year!! Very fulfilling - we know these things but need reminding every once in a while." - Shirley Westbrook, West Houston Medical Center

"It is very interesting and educational presentation. I heard so many new things to how to improve my nursing career. It is really worthwhile. Thank you for giving me an excellent opportunity to attending this class." - Suga George, West Houston Medical Center

"Your lecture was perfect." - Tayo Dpole, West Houston Medical Center

"Thank you for all the input, the tricks to keep my focus on patient's satisfaction and the same time not overloading myself with all the stress in dealing with it." - Virginia Rodil, West Houston Medical Center

"This presentation has been so valuable and quite educational. It has enlightened me more on human relationships. Thanks to Bill for all the ideas and solutions!" - Wilmore Ola, West Houston Medical Center